Home Instead Senior Care
- Home care
- Dementia care
- Registered since 2016
- Fox Street, Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
8 months
since the latest rating was published.
258 of 298
rated home care services in Essex are rated Good, like this one.
Home Instead Senior Care: inspection record
Rated Good in February 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – GE-First Healthcare Ltd Not yet rated, less than 0.1 miles away
- G Reed Care Services Ltd Good, less than 0.1 miles away
- G Care Quality Services Colchester Good, 0.1 miles away
- G Autism Anglia Supported Living Good, 0.3 miles away
- G Nurse Plus UK - Colchester Good, 0.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 February 2026 (assessment visit 1 December 2025). Quoted under the Open Government Licence.
Date of Assessment: 9 December 2025 to 23 December 2025. Home Instead-Colchester is a domiciliary care service registered to provide personal care to individuals living in their own homes. At the time of our assessment there were 34 people receiving a regulated activity. The Care Quality Commission (CQC) only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene. Where the service does provide personal care, we also consider any wider social care provided during our assessment. At this assessment we looked at all the key questions and all the quality statements. At our last inspection we rated this service a good.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At this inspection we found Home Instead-Colchester offered a good, consistent service to people. The provider demonstrated strong leadership, governance, and a proactive safety culture built on openness and honesty. Systems were in place to monitor incidents, complaints, and risks, with lessons learned shared with staff. Safeguarding was prioritised, and staff were trained and confident in raising concerns. Safe environments were maintained through clear risk assessment documentation and policies, supported by sufficient, skilled staffing and robust recruitment processes. Infection prevention and control measures were in place, and medicines management was safe and frequently audited. Care delivery was effective, evidence-based, and regularly reviewed, with ongoing collaboration across teams and external professionals to ensure continuity. Outcomes were monitored to drive improvement.
During this assessment we spoke with 5 staff and 10 people and their relatives. We also included speaking to the registered manager and nominated individual. We reviewed documentation including policies, care records, training records, recruitment files, governance records, and procedures.
The service worked in partnership with people, families, and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work, and we found there was a shared ethos of kindness and compassion amongst the care team. Care plans were person centred and clear for staff to follow.
Staff wellbeing and development was prioritised. Staff were well supported in their role and felt valued. Staff had access to opportunities to develop their skills and knowledge.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Angela Warner
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 October 2017. Latest assessment published 9 February 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- J M Price LtdBrand: Home Instead
- Ownership type
- Organisation
- Companies House number
- 06119791 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Home Instead Senior Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Home Instead Senior Care.
- When was Home Instead Senior Care last inspected?
- The Care Quality Commission's latest rating for Home Instead Senior Care was published on 9 February 2026.
- Who runs Home Instead Senior Care?
- Home Instead Senior Care is run by J M Price Ltd.
- What is Home Instead Senior Care's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 February 2026.
Contact
- Phone
- 01206 848427
- Address
- The North Colchester Business Centre, Office No. 14 & 15, 340 The Crescent, Colchester, CO4 9AD Map (opens Google Maps)
Compare nearby
- – GE-First Healthcare Ltd Not yet rated, less than 0.1 miles away
- G Reed Care Services Ltd Good, less than 0.1 miles away
- G Care Quality Services Colchester Good, 0.1 miles away
- G Autism Anglia Supported Living Good, 0.3 miles away
- G Nurse Plus UK - Colchester Good, 0.3 miles away