AMG Nursing and Care Services - Stafford and Stoke-on-Trent

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by trained staff. People told us staff arrived on time and stayed for the designated duration of time.

Staff supported people with their medicines safely. Robust quality audits ensured people's medicines were monitored and reviewed in a timely manner.

Right Care: Staff understood how to protect people from abuse. The provider worked well with other agencies to do so. Staff received safeguarding training and they told us how they would report any concerns to their manager.

The provider had enough appropriately skilled staff to meet people's needs and keep them safe. Staff had been recruited safely and all relevant pre-employment checks had been undertaken.

People's care plans reflected their range of support requirements. Staff knew people well and could tell us about people's preferences and how these could be met safely.

Right Culture: People's quality of life was enhanced by the provider's culture of improvement and inclusivity. People could choose to be involved in the recruitment process, ensuring they could express their opinions and choices regarding the staff who would be supporting them.

Each person was supported by a team of staff who regularly engaged in person specific team meetings to discuss the care and support required. People and relatives were invited to attend the meetings.

The provider evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. People, relatives and staff received questionnaires in order to provide feedback on the care and support provided.