Triband Care Services Ltd

The service was able to demonstrate how they were meeting underpinning principles of "Right Support, Right Care, Right Culture.

Right support: Staff supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives.

Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

Right care: There was a lack of emphasis focused on promoting equality and diversity to ensure people's needs were met the way they like.

People received kind, compassionate care and staff were aware of their responsibility of safeguarding them from the risk of potential abuse.

Right culture: Staff knew and understood people well and were responsive and supported them to live a fulfilled lifestyle.

The provider's governance was ineffective to identify the shortfalls found during this inspection. People were unaware who the registered manager was but received the necessary support from other managers.

Staff did not have access to relevant information about how to safely manage people's prescribed medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.

Staff were aware of people's assessed needs and received regular supervision to support them in their role. The provider's recruitment procedure ensured staff were suitable to work within people's homes.

Systems and practices ensured people were protected from contracting avoidable infections. Staff received training with regards to people's specific health conditions and also received training relating to infection prevention and control.

Staff were aware of the Mental Capacity Act 2005 and provided a service where people were encouraged to make their own decisions.