Jordangate House

People's experience of using this service: People and their relatives told us they liked the kind and caring staff. Relatives told us that the staff and registered manager went over and above what they would expect from a care agency.

People were kept safe, potential risks to safety were thoroughly assessed and managed. Risk assessments were regularly reviewed and updated.

Medicines were safely managed. Staff received thorough training in medication administration and their competency was regularly assessed. Medication records were comprehensively completed and regularly audited.

Staff were recruited safely. People and their relatives told us there was always enough staff and they were well matched to the people they cared for. The majority of staff had worked there a long time. Staff told us they were very happy and enjoyed the company of the people who used the service.

Staff understood and worked in line with current legislation and best practice guidelines.

People were supported to live with privacy and dignity. Their individual needs and preferences including around equality and diversity were known, respected and promoted.

The service actively promoted people's independence. Relatives told us that since being cared for by Honnete Support Service, they had seen their loved one's independent living skills improve.

The service ran a community enterprise farm and shop. This provided employment and meaningful activities for the people using the service.

People, their relatives and staff all spoke very highly of the registered manager. They all told us she was fair, approachable and supportive.

The registered manager worked closely with the local community.