Cheshire East Council Domiciliary Care Service

People's experience of using this service: Everyone we spoke with said they felt safe receiving a service from Cheshire East Domiciliary Care Service. Medication was managed safely, and risks to people's health, safety and wellbeing were assessed and reviewed during their package of care. Staff were recruited safely and incidents and accidents were logged and analysed. There was enough staff to be able to support people safely.

Staff had completed all training which the registered provider had deemed as 'mandatory' and there was a comprehensive induction in place for staff who were new to the organisation. People were supported to manage their food and fluid intake and were supported to make their own meals where possible. The registered manager was knowledgeable about the Mental Capacity Act (MCA) 2005, and associated legislation. Consent was clearly recorded in people's care plans.

People were complimentary regarding the caring nature of the staff. Care plans evidenced involvement. People were signposted to local advocacy agencies if needed.

People received personalised care which was largely focused on their individual needs and outcomes. The staff worked alongside people and families to 'enable' them to regain their independence following a stay in hospital, and we saw care plans reflected this. There was a complaints procedure in place and people we spoke with told us they knew how to complain.

The registered manager was driven to continuously improve the service they provided, and they worked alongside another registered manager to share good practice and create a range of audits to identify improvements. The organisation worked in partnership with the local hospitals, discharge teams, and other health and social care providers to ensure people had access to care which was right for them and met their needs. The registered manager notified us any reportable incidents.