Wilmslow Supported Living Network

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Improvements were made during the inspection regarding consent to care to ensure peoples' rights are always upheld in accordance with the law.

People were safe. Risk was managed proportionately, enabling people to live as independent lives as possible. Effective safeguarding systems, policies and procedures ensured people were safe and protected from abuse. Safeguarding concerns were responded to and managed effectively.

There was enough suitably trained and experienced staff who had good relationships with the people who used the service.

New staff were recruited safely and received induction training before they could provide care and support. Staff benefited from ongoing training including the nationally recognised care certificate which had been introduced since our last inspection.

Managers and staff knew the people who used the service well. They understood and respected their needs, wishes and worked effectively to enable them to live healthy lifestyles and achieve their goals and aspirations.

People received appropriate levels of support with their medication to ensure they were safe and their independence promoted. Medicines were managed safely and only given by staff who were trained to do so.

People were supported to maintain a balanced diet and were able to access health care services as and

when needed.

Morale amongst the staff team was high. Staff told us that they appreciated support, guidance and direction of the management team and all without exception said they were proud to be associated with the service and the standard of care and support provided.

The management team had worked effectively to make improvements in the service identified at our last inspection. They demonstrated a commitment to provide person-centred, high quality care by engaging with everyone using the service and stakeholders. A range quality audits we carried out and we saw that actions were identified and addressed to make continuous improvements.