Midcare Services Ltd

There was a complaints procedure to enable people to make complaints and people spoken with were aware of these procedures. People told us they felt that the registered manager and staff would address any concerns they had. We saw when complaints were made the registered manager did not always follow their own complaints procedure to ensure a full investigation was completed.

Recruitment checks were completed and included checks with the Disclosure and Barring Service. (DBS) to ensure staff were suitable to work with people. However, staff that required a visa to work in the UK were not always reviewed to ensure they continued to work within the law. The registered manager assured us that checks were made but had not recorded this. The registered manager assured us this would be documented in the future.

People told us they felt safe with the staff who supported them. People told us that staff were kind and considerate. Relatives spoken with told us that the staff were respectful.

People had support with their medication when required from staff. Staff had completed training in the safe administration of medication to ensure people were supported by experienced staff who had the right skills.

People had their care needs assessed to ensure the service could meet their needs. These included risks associated with people's care and how they wanted staff to support them.

Staff were aware of how to protect people from the risk of abuse and confirmed who they would report to if they had any concerns, including external agencies if required. People confirmed the care they received met their individual preferences and choices. Care plans were reflective of people's current needs.

People and their relatives told us that staff were very kind and caring and treated them with dignity and respect.

Rating at last inspection: The last inspection was completed on 30 March 2017 and was rated as Good. Published (27 April 2017)