Dudley MBC Home Care Services
- Home care
- Registered since 2013
- Brierley Hill, Dudley, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
1 month
since the latest rating was published.
9 of 34
rated home care services in Dudley are rated Requires improvement, like this one.
Dudley MBC Home Care Services: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Oak Healthcare (Good, 0.3 miles away) and Cera Black Country and Worcester (Good, 0.4 miles away).
Nearest home care services:
- RI Lily Health Care Limited Requires improvement, 0.2 miles away
- G Oak Healthcare Good, 0.3 miles away
- – Library Lodge Not yet rated, 0.3 miles away
- G Cera Black Country and Worcester Good, 0.4 miles away
- G LJM Homecare Limited Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 September 2026 (assessment visit 2 September 2026). Quoted under the Open Government Licence.
Date of assessment: 10 to 18 August 2026.
Dudley MBC Home Care Services provides a domiciliary care service to adults with a range of conditions. The service is registered to provide personal care to older and younger adults.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At the time of the inspection, the domiciliary care service was supporting 73 people with their personal care needs.
We found the provider to be in breach of regulations in relation to safe care and treatment, and good governance. In instances where the Care Quality Commission (CQC) has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
Systems for managing safety events were not always in place. Care plans did not always provide adequate information about people’s needs which meant staff did not always clear guidance in order to support people safely.
Staff had not always received training that was relevant to people’s needs, this increased the risk of people receiving unsafe care and support from untrained staff.
While staff meetings took place on a regular basis, lessons learnt were not always discussed within meetings, which limited staff opportunities to learn form previous incidents.
The application of the principles of the Mental Capacity Act 2005 (MCA) were followed for people regarding their care.
Policies and procedures were in place to support people and staff. People received adequate transitions into the service.
There was a process to report concerns and we saw evidence people, relatives and staff were confident these would be taken seriously.
Staff had a good awareness of people’s needs and preferences. The provider fostered a positive and inclusive environment for staff.
Governance arrangements were not always robust or effective, which meant there were missed opportunities to share lessons and drive service improvement.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating is requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating is requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask the service
- Safe was rated Requires improvement on 25 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 25 September 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Wendy Malpass
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 22 May 2019. Latest assessment published 25 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
Dudley Metropolitan Borough Council runs 2 services, all in the West Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Dudley Metropolitan Borough Council
- G Tiled House Good. Care home, Dudley
Getting help from Dudley Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Dudley Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0300 555 0055, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Dudley Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Dudley MBC Home Care Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dudley MBC Home Care Services.
- When was Dudley MBC Home Care Services last inspected?
- The Care Quality Commission's latest rating for Dudley MBC Home Care Services was published on 25 September 2026.
- Who runs Dudley MBC Home Care Services?
- Dudley MBC Home Care Services is run by Dudley Metropolitan Borough Council. It runs 2 services, all in the West Midlands.
- What is Dudley MBC Home Care Services's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 25 September 2026.
Contact
- Phone
- 01384 811919
- Address
- Brierley Hill Health & Social Care Centre, Venture Way, Brierley Hill, DY5 1RU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Oak Healthcare (Good, 0.3 miles away) and Cera Black Country and Worcester (Good, 0.4 miles away).
Nearest home care services:
- RI Lily Health Care Limited Requires improvement, 0.2 miles away
- G Oak Healthcare Good, 0.3 miles away
- – Library Lodge Not yet rated, 0.3 miles away
- G Cera Black Country and Worcester Good, 0.4 miles away
- G LJM Homecare Limited Good, 0.4 miles away