Tiled House

We found the following examples of good practice.

● A pre-booked pod visiting system was to be implemented. If people were very unwell arrangements had been made for their relatives to visit them. Relatives were required to wear full Personal Protective Equipment (PPE) and take a COVID-19 test to ensure their visit could take place safely. ● Infection Prevention and Control (IPC) guidance had been followed when new people had been admitted to the home. This helped to prevent infection being brought into the home. ● Cohorting and zoning was used to reduce the number of staff and people in any one area. This helped to decrease the risk of infection transmission within the home. ● There was enough Personal Protective Equipment (PPE) available in stock and throughout the home. Staff wore PPE in line with guidance. ● COVID-19 test kits were plentiful. Staff were required to take a COVID-19 test three times a week and people were tested every 28 days. Where people or staff tested positive, they were required to self- isolate in line with current guidance. ● Changes to lounge and dining room areas had been made to allow some social distancing. The premises were adequately clean. Appropriate cleaning products were used and staff followed the provider's cleaning schedules. ● The registered manager had a good insight into dealing with any infectious outbreaks. The provider's IPC policy was updated when new government guidance had been issued.

The five questions we ask about services and what we found