Rosewood Care Home

People were overall supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had the training they needed for their role. People were provided with choices at mealtimes but there was a lack of interaction between people and staff during meals. People accessed healthcare services to ensure their needs were met.

People were supported by staff who were caring and were supported to make daily choices about their care. People were treated with respect and dignity.

Staff knew people well and were responsive to their needs. Improvements were being made to ensure records contained personalised information about people including their end of life wishes. People knew how to raise concerns. People had opportunities to engage in activities although this could be improved for people that lived with dementia.

Improvements had been made since our last inspection, however due to changes in management and Covid-19 these has not been sustained and embedded. Systems were in place to maintain oversight of the service, but these were not always robust to ensure actions were taken in a timely manner. The culture of the service was not consistently person centred, but action was being taken to address this.