Austin Ben - Stoke
- Home care
- Dementia care
- Registered since 2016
- Staffordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
8 years
since the latest rating was published. A rating this old may not show how the service is today.
74 of 94
rated home care services in Staffordshire are rated Good, like this one.
Austin Ben - Stoke: inspection record
Rated Good in March 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI The Recruitment Partnership Requires improvement, less than 0.1 miles away
- G Human Support Group Limited - Stoke on Trent Good, 0.3 miles away
- G Mill Rise Village Good, 0.6 miles away
- G Evolving Care Ltd NUL Good, 0.9 miles away
- – Allendale Head Office Not yet rated, 0.9 miles away
About the service
From the Care Quality Commission's inspection report published 10 May 2023. Quoted under the Open Government Licence.
Austin Ben – Stoke is a domiciliary care service that was providing personal and nursing care to 90 people living in their own homes at the time of the inspection. Both younger and older people had a range of support needs such as those with dementia or a physical disability, people with mental health needs, sensory impairments, and children between the ages of 13 to 18. Of those 90 people, 32 of them had support with their medicines from staff.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and medicines, for example.
What inspectors found
People were supported with their medicines safely. People had plans in place, staff were trained, and records were generally well completed. The provider planned to improve the format of recording follow up actions from audits, as these were recorded differently by different staff.
Questions to ask the service
- The last rating is 8 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Siobhan Clews
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 10 May 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Austin Ben Ltd
- Ownership type
- Organisation
- Companies House number
- 08657139 (opens Companies House)
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Austin Ben - Stoke provide nursing care?
- The Care Quality Commission's register does not list nursing care for Austin Ben - Stoke.
- When was Austin Ben - Stoke last inspected?
- The Care Quality Commission's latest rating for Austin Ben - Stoke was published on 8 March 2019.
- Who runs Austin Ben - Stoke?
- Austin Ben - Stoke is run by Austin Ben Ltd.
- What is Austin Ben - Stoke's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 8 March 2019.
Contact
- Phone
- 0300 365 0008
- Address
- Unit 7, Brindley Court, Lymedale Business Park, Newcastle under Lyme, ST5 9QA Map (opens Google Maps)
Compare nearby
- RI The Recruitment Partnership Requires improvement, less than 0.1 miles away
- G Human Support Group Limited - Stoke on Trent Good, 0.3 miles away
- G Mill Rise Village Good, 0.6 miles away
- G Evolving Care Ltd NUL Good, 0.9 miles away
- – Allendale Head Office Not yet rated, 0.9 miles away