Human Support Group Limited - Stoke on Trent

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were protected from abuse and avoidable harm because a suitable system was operated to keep people safe. Staff understood their responsibilities. People were protected from the spread of infection and the provider had ensured practice was updated during the COVID-19 pandemic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were safely recruited and inducted. They had access to training and supervision to ensure they had the skills to support people effectively. People's needs and choices were assessed and planned for. Staff worked alongside health professionals and made referrals when required to ensure people had holistic care.

There was a registered manager who was approachable and supportive. They had made improvements since the last inspection and people told us they were happy with the care they received. Staff enjoyed working at the service and were listened to. There were systems in place that worked to ensure areas of improvements were identified and actions were taken to make changes when needed so that people had good quality care.