Choose Your Care

People's experience of using this service: People told us they felt safe and staff knew how to identify and report concerns relating to people's safety. Risks were assessed and managed to reduce the risk of avoidable harm. People received support to take their medicines safely. People received timely support by a consistent staff team.

Decisions about people's care and treatment were made in line with law and guidance. People received sufficient amounts to eat and drink to maintain their health. Staff received training relevant to their role and understood people's individual needs well.

People were supported by a caring and compassionate staff team. People were supported to maintain their independence and their dignity was valued and respected.

People were supported by a staff team who understood their needs and preferences. People and those close to them were involving in the assessment and planning of their care. People knew how to raise a concern if they were unhappy about the service they received.

People, relatives and staff felt the service was well managed. The registered manager and provider had made improvements since the last inspection. People and staff were given opportunities to share their views about the service. The registered manager and provider carried out regular auditing to ensure the quality of care provided.