Compassion First Care Ltd
- Home care
- Dementia care
- Registered since 2018
- Staffordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
74 of 94
rated home care services in Staffordshire are rated Good, like this one.
Compassion First Care Ltd: inspection record
Rated Good in December 2022, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Choose Your Care Good, 1 mile away
- G Human Support Group Limited - Stoke on Trent Good, 1.4 miles away
- G Austin Ben - Stoke Good, 1.7 miles away
- RI The Recruitment Partnership Requires improvement, 1.7 miles away
- G Mill Rise Village Good, 1.8 miles away
About the service
From the Care Quality Commission's inspection report published 17 December 2022. Quoted under the Open Government Licence.
Compassion First Care Ltd is a care at home service providing personal care to people within their own homes or flats. At the time of our inspection there were 15 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
Quality assurance tools had not always identified areas of improvement required. Improvements were ongoing to the quality assurance processes as the registered manager had purchased a new auditing system. The registered manager had not notified CQC as required of all safeguarding referrals they had made.
Read the rest of CQC's summary
People were supported by consistent staff who knew them well. People told us staff attended their care call in a timely way and people did not feel rushed. People received their medicines safely. People were supported by trained staff who understood the different types of abuse. People were supported by staff who understood infection control best practice.
People were supported to have maximum choice and control of their lives and staff supported not them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to eat and drink safely. Staff were trained and people felt safe with staff. People were involved in their care planning and risk assessments.
People told us staff were kind and caring and knew their likes and dislikes. Staff promoted people' s independence and respected their privacy and dignity.
People knew how to complain and felt able to raise concerns. People knew who the manager was and gave positive feedback about them. People had access to health and social care professionals. People were supported to communicate in a way which supported their understanding.
Staff understood and were meeting people's preferences. Staff had access to regular staff meetings and supervisions.
Questions to ask the service
- Well-led was rated Requires improvement on 17 December 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Mutsawashe Grace Svosve
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 17 December 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Compassion First Care Ltd
- Ownership type
- Organisation
- Companies House number
- 10885172 (opens Companies House)
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Compassion First Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Compassion First Care Ltd.
- When was Compassion First Care Ltd last inspected?
- The Care Quality Commission's latest rating for Compassion First Care Ltd was published on 17 December 2022.
- Who runs Compassion First Care Ltd?
- Compassion First Care Ltd is run by Compassion First Care Ltd.
- What is Compassion First Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 December 2022.
Contact
- Phone
- 01782 437676
- Address
- Unit 3, Studio 3, Silverdale Enterprise Centre, Kents Lane, Silverdale, Newcastle, ST5 6SR Map (opens Google Maps)
Compare nearby
- G Choose Your Care Good, 1 mile away
- G Human Support Group Limited - Stoke on Trent Good, 1.4 miles away
- G Austin Ben - Stoke Good, 1.7 miles away
- RI The Recruitment Partnership Requires improvement, 1.7 miles away
- G Mill Rise Village Good, 1.8 miles away