Mencap - Newark Domiciliary Care Agency

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and coordinated person centred support that is appropriate and inclusive for them.

People's experience of using this service: Staff provided person-centred care based on people's choices, preferences and likes. People were supported to do the things they wanted to do. People were safe from harm because the provider had systems in place to manage safeguarding concerns and staff were appropriately trained in this area.

Staff dedication was valued by people who received care and their relatives confirmed this. Risks were managed effectively. Staff were recruited safely and sufficient numbers of staff were employed so that people's needs were met. People received effective support with their prescribed medicines and medicines that were as and when required.

People were supported to keep their homes clean and staff followed good food hygiene practice. Staff were trained, skilled and well supported by the management team to do their job. People and staff had positive and caring relationships with one another. Staff protected people's rights; to lead as normal a life as possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Care records were in depth and reflected people's current needs. Feedback records from people and relatives showed us staff were kind and caring. People's privacy and dignity were respected. Staff promoted people's independence in all aspects of their life. Complaints and concerns had been responded to appropriately. Quality audits had been completed effectively.

There was a registered manager in charge of day to day operations, whose office team were in regular contact with staff and people.

Rating at last inspection: At the last inspection on 8 April 2017 we rated the service Good.