Oxlip House
- Home care
- Registered since 2011
- Bury St Edmunds, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
108 of 141
rated home care services in Suffolk are rated Good, like this one.
Oxlip House: inspection record
Rated Good in August 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Lots of Care Ltd Not yet rated, 0.3 miles away
- O Hilltop House (Domiciliary Care) Outstanding, 0.5 miles away
- G St Edmunds Care Good, 1 mile away
- – Bury St Edmunds Not yet rated, 1.1 miles away
- RI FitzRoy Supported Living Suffolk Requires improvement, 1.2 miles away
About the service
From the Care Quality Commission's inspection report published 1 August 2019. Quoted under the Open Government Licence.
Oxlip House is extra care housing. The service covers 52 self-contained flats. 39 flats were shared ownership and 13 flats were rented by the local authority. The service had 50 care and support packages, but more people were resident at Oxlip House as there were couples living together.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People using the service were happy and well cared for. They were cared for in a way which reflected their preferences and met their needs. They liked the care staff and told us they were polite, caring and kind. The care staff arrived on time and stayed for the right length of time for each visit. People received their medicines in a safe way. They were involved in planning their care and making choices about this. One person told us, "Everything is fine here. The staff are excellent. They are always smiling and are there when you need them."
Read the rest of CQC's summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The staff were well supported and enjoyed working at Oxlip House. They continued to have access to a range of suitable training and had the skills they needed to care for people. The provider's recruitment procedures made sure only suitable staff were employed. They regularly met with their manager and discussed their work and any queries they had. The registered manager assessed the staff in the work place to make sure they were following procedures and delivering effective care.
There were procedures designed to safeguard people from abuse, and the staff were familiar with these. The staff knew to record any accidents, incidents or complaints and these were investigated and responded to. The staff were provided with protective clothing, such as gloves and aprons.
There continued to be systems in place for monitoring the quality of the service and making improvements. The registered manager liaised with people using the service and staff to ask for their feedback and ideas. There were a range of suitable policies and procedures which the people using the service and staff had access to.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Tara Barber
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 1 August 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Orders Of St. John Care TrustBrand: Orders of St John Care Trust
- Ownership type
- Organisation
- Companies House number
- 03073089 (opens Companies House)
- Charity number
- 1048355
The Orders Of St. John Care Trust runs 56 services in England, 1 of them in the East of England. 51 are rated Good or Outstanding, 3 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by The Orders Of St. John Care Trust
- O Grace Care Centre Outstanding. Care home with nursing, South Gloucestershire, South West
- O Monkscroft Care Centre Outstanding. Care home with nursing, Gloucestershire, South West
- O OSJCT Gregory House Outstanding. Care home, Lincolnshire, East Midlands
- O OSJCT Hartsholme House Outstanding. Care home, Lincolnshire, East Midlands
See all 56 services run by The Orders Of St. John Care Trust
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Oxlip House provide nursing care?
- The Care Quality Commission's register does not list nursing care for Oxlip House.
- When was Oxlip House last inspected?
- The Care Quality Commission's latest rating for Oxlip House was published on 1 August 2019.
- Who runs Oxlip House?
- Oxlip House is run by The Orders Of St. John Care Trust. It runs 56 services in England, 1 of them in the East of England.
- What is Oxlip House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 1 August 2019.
Contact
- Phone
- 01284 764864
- Address
- Airfield Road, Bury St Edmunds, IP32 7RH Map (opens Google Maps)
Compare nearby
- – Lots of Care Ltd Not yet rated, 0.3 miles away
- O Hilltop House (Domiciliary Care) Outstanding, 0.5 miles away
- G St Edmunds Care Good, 1 mile away
- – Bury St Edmunds Not yet rated, 1.1 miles away
- RI FitzRoy Supported Living Suffolk Requires improvement, 1.2 miles away