Tripple Tee Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received support and care from a regular staff team who they knew well. People confirmed they felt safe with the staff who supported them.

People told us staff encouraged them to be as independent as possible with support from staff. People's individual care needs were assessed to ensure the right support was provided.

People were supported by enough staff to meet their needs safely. Staff received regular training and support to ensure people were kept safe. People were supported to take their medicine safely where they needed help in this area.

The provider had effective quality assurance systems in place aimed at improvements in the service and outcomes for people. The management team had a clear understanding of the importance of effective quality assurance.

The provider was open and transparent about the areas in which the service needed to improve, and an action plan was in place to address these. The registered manager told us, and we saw, that some systems required improvement, however these improvements were already underway.

The registered manager consulted with people and their relatives regularly to ensure the service provided was good. Where areas for improvement in the service were identified, action was taken.

Staff said they felt valued and their views were sought and listened to by management. There were enough staff with the right skills to meet the needs of the people using the service.

Staff recruitment ensured that only suitable staff worked with people. Staff completed an induction which

included training and shadowing more experienced staff.