Passion 4 Care
- Home care
- Dementia care
- Registered since 2019
- Erdington, Birmingham, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Requires improvement at every inspection since 2015.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
37 of 162
rated home care services in Birmingham are rated Requires improvement, like this one.
Passion 4 Care: inspection record
Rated Requires improvement in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Romie Care Services Ltd (Good, 0.3 miles away) and Otang Care Limited (Good, 0.3 miles away).
Nearest home care services:
- – 3 D Care Services Not yet rated, 0.2 miles away
- – Lexis Care Limited Not yet rated, 0.2 miles away
- G Romie Care Services Ltd Good, 0.3 miles away
- – Heaven Support Services Limited Not yet rated, 0.3 miles away
- – Alina Homecare Sutton Coldfield Not yet rated, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 1 June 2022. Quoted under the Open Government Licence.
Passion 4 Care is a care at home service providing personal care for 100 people at the time of inspection. The service provides support to people who are living with dementia, mental health or a physical disability. The service supports people in their own homes.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Staff frequently arrived late to people's care call, and, on occasion people had experienced missed calls. Some people's care plans, including their medication care plans required clearer guidance for staff to follow to ensure they were providing appropriate support. Staff did not always complete medication records correctly but there was no direct impact on people using the service. Recruitment records were not robust. Staff files contained incomplete application forms and gaps in their employment history. The provider undertook audits of the service but we found the audits had not highlighted the issues found during the inspection.
Read the rest of CQC's summary
Steps had been taken to protect people from the risk of infection. Staff had the required skills and training to support people safely. People were supported to eat and drink. Staff treated people with kindness and respect. People were involved in making decisions about their care. Staff felt supported by the registered manager. The registered manager collected feedback from people and their relatives about the care people received. The provider worked with external agencies and professionals to ensure people received the support they needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 1 June 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Responsive was rated Requires improvement on 1 June 2022. Ask to see how care plans are kept up to date, how complaints are handled.
- Well-led was rated Requires improvement on 1 June 2022. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Jordan Keto
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 1 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Passion 4 Care Ltd
- Ownership type
- Organisation
- Companies House number
- 08040191 (opens Companies House)
Passion 4 Care Ltd runs 2 services, all in the West Midlands. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Passion 4 Care Ltd
- G Passion 4 Care Good. Home care, Stoke-on-Trent
Getting help from Birmingham City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Birmingham City Council
- Ask for a care needs assessment
- Phone: 0121 303 1234
- Contact adult social care online
- Support for carers
- Paying for care: Birmingham City Council
Checked on the council's website, November 2026.
Common questions
- Does Passion 4 Care provide nursing care?
- The Care Quality Commission's register does not list nursing care for Passion 4 Care.
- When was Passion 4 Care last inspected?
- The Care Quality Commission's latest rating for Passion 4 Care was published on 1 June 2022.
- Who runs Passion 4 Care?
- Passion 4 Care is run by Passion 4 Care Ltd. It runs 2 services, all in the West Midlands.
- What is Passion 4 Care's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 June 2022.
Contact
- Phone
- 0121 384 3035
- Address
- Stuart House, 1st Floor, 97 Station Road, Erdington, Birmingham, B23 6UG Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Romie Care Services Ltd (Good, 0.3 miles away) and Otang Care Limited (Good, 0.3 miles away).
Nearest home care services:
- – 3 D Care Services Not yet rated, 0.2 miles away
- – Lexis Care Limited Not yet rated, 0.2 miles away
- G Romie Care Services Ltd Good, 0.3 miles away
- – Heaven Support Services Limited Not yet rated, 0.3 miles away
- – Alina Homecare Sutton Coldfield Not yet rated, 0.3 miles away