Passion 4 Care

We inspected the service due to risks about people’s care calls not being delivered as they should be and we wanted to ensure people were in receipt of care to meet their identified needs.

People were involved in the assessments of their own needs which were regularly reviewed. However, changes were not always updated in people’s care documentation which meant people’s records were not always accurate and could affect support provided by staff. Despite this, staff knew people’s needs well. Staff worked with other organisations involved in people’s care to make sure people’s care needs were met.

Staff helped people understand their care and treatment so they could make choices. If someone couldn’t decide for themselves, staff talked to family or others who know them well to make the best decision for them.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.