Housing 21 - Winehala Court

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People told us they felt safe when receiving support from staff. Risks had been assessed and staff followed guidance in care plans to support people safely. Care plans and risk assessments were regularly reviewed and updated with any changes to people's care needs. People received support at agreed times and staff had been safely recruited. People received their medicines as prescribed and staff followed infection control guidance to reduce the risk of cross infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were complementary about the care they received. People felt respected and treated with dignity by the staff team. Staff spoke with fondness about the people they supported and promoted their independence where possible.

People, relatives, and staff expressed confidence in the registered manager and the wider management team. The registered manager was aware of their regulatory responsibilities and audits were in place to review the quality of care delivered. Where concerns were identified, actions were implemented to drive improvements. People, staff and visiting professionals had been asked to share their feedback about the

service and the staff team worked in partnership with external professionals to ensure people's needs were met.