Bosworth Homecare Services

People told us they felt safe receiving the care and support provided by the service. Staff were recruited in a way which ensured people's safety. People received their medicines as per their prescription from staff who had been trained and assessed as competent. Accidents and incidents were monitored, and any actions taken to prevent future re-occurrence were recorded and shared with the staff team.

People received the support they needed to eat and drink. People said they felt treated with dignity and respect by a compassionate staff team who promoted their independence as required. People's capacity was assessed in line with the MCA requirements and they were supported in the least restrictive way.

People were aware of how to raise concerns, complaints were handled appropriately, although more detail could be provided to show what action was taken as a result of the complaint. People were able to receive information in formats suitable to their needs. People were asked for feedback and this feedback was used constructively to drive continual improvements.

Audits and quality assurance systems were in place to monitor the quality of service. The registered manager was aware of their responsibility to keep CQC informed of any incidents.