Care With Dignity Partnerships

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

There was excellent leadership from the registered provider who promoted a strong person-centred culture that ensured everyone was treated as unique individuals. Everyone, without exception felt valued and listened to. There was a unique team ethos where staff supported each other to ensure people were at the forefront of all they did. The provider ensured there were effective systems in place to monitor and improve the service.

Staff understood their responsibilities to report any concerns of abuse or harm. Risks to people were assessed and there were plans in place to support people to manage risks. Medicines were managed safely, and people were supported, where needed, to ensure they received their medicines as prescribed. People received support from consistent staff who arrived on time. No one we spoke with had experienced a missed call.

There were detailed care plans that guided staff in how people wished their needs to be met. Staff supported people to engage in activities both within and outside their homes. People were confident to raise concerns. Any complaints were investigated and responded to.

Staff were highly skilled and were supported to develop and improve their skills and knowledge. People were supported to access support from professionals when needed. Where people required support with nutritional needs these were met, ensuing people had choice and control over what they ate.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.