Easy Living Solutions

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The registered manager was aware that further improvements were needed in the details of some people's care needs, risk assessments, medicines and the documentation of some areas of the management of staff. The registered manager planned to analyse monitoring reports to enable them to identify trends and concerns and to drive improvement. We have made a recommendation about the services governance processes.

Staff followed infection control guidance and had access to personal protective equipment. Staff had completed safeguarding adults training and knew how to keep people safe and report concerns.

People told us staff were kind and caring and that they felt safe due to the support they received from staff.

People and their relatives felt confident in the staff's ability and knowledge to support them. Staff had a good understanding of the needs and risks of people they supported and had access to ongoing training and supervision. There were enough staff to provide people with the care and support they needed.

People and their relatives told us that they were involved in their initial assessment and in making decisions about their care. They told us staff were consistently kind and very caring.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported

this practice.