Radis Community Care (Gloucester)
- Home care
- Dementia care
- Registered since 2018
- Maisemore, Gloucestershire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
12 months
since the latest rating was published.
15 of 114
rated home care services in Gloucestershire are rated Requires improvement, like this one.
Radis Community Care (Gloucester): inspection record
Rated Requires improvement in October 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Flexicare Home Services UK Ltd (Outstanding, less than 0.1 miles away) and Flexicare Stroud Ltd (Outstanding, less than 0.1 miles away).
Nearest home care services:
- O Flexicare Home Services UK Ltd Outstanding, less than 0.1 miles away
- – Flexicare Newent and Ledbury Ltd Not yet rated, less than 0.1 miles away
- O Flexicare Stroud Ltd Outstanding, less than 0.1 miles away
- – Gloucestershire Community Support Services No overall rating, 0.3 miles away
- G BLACK & WHITE GROUP limited Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 October 2025 (assessment visit 25 July 2025). Quoted under the Open Government Licence.
This assessment took place between 04 August and 21 August 2025. Radis Community Care (Gloucester) is a homecare service providing the regulated activities of personal care and TDDI (Treatment of Disease, Disorder or Injury) to people living in their own homes. CQC only inspects the service being received by people provided with 'personal care’; such as help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 36 people using the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At this inspection, we carried out a responsive assessment of the service due to emerging risk, and the age of our last assessment. We assessed all quality statements across the safe, effective, caring, responsive and well-led key questions. At our last inspection in May 2019, the service was rated good. At this inspection, the rating has changed to requires improvement. We found 2 breaches of the legal regulations in relation to the management of people’s consent to care and the service’s monitoring and governance systems.
People were supported by regular staff who were reliable and provided personalised care. Care plans and risk assessments were in place to guide staff on how best to support people and their needs. However, the provider had not ensured people’s capacity to make decisions was assessed as part of their care planning arrangements.
We have asked the provider for an action plan in response to the concerns found at this assessment.
Systems were in place to monitor the quality of the service being provided and staff development. However, some of the providers monitoring systems had not been effective in driving improvement and to ensure the service was compliant.
The providers management team were working hard to make the improvements needed and were passionate about doing things right for both people using the service and staff. Staff felt comfortable raising concerns to the registered manager. Staff received relevant training and support; however, we found some improvements were needed to the monitoring of staff development to enable the registered manager to have a clearer oversight of staff training and support needs. Recruitment processes were in place and pre-employment checks completed; however, we identified some improvements were needed.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
However, the service was in breach of legal regulation in relation to people’s lawful consent to care.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to required improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to the governance of the service.
Questions to ask the service
- Safe was rated Requires improvement on 22 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 22 October 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Sarajane Marsh
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 13 June 2019. Latest assessment published 22 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- G P Homecare LimitedBrand: Radis Community Care
- Ownership type
- Organisation
- Companies House number
- 03587165 (opens Companies House)
G P Homecare Limited runs 12 services in England, 1 of them in the South West. 8 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by G P Homecare Limited
- G Radis Community Care (Burton on Trent) Good. Home care, Staffordshire, West Midlands
- G Radis Community Care (Evesham Place) Good. Care home, Warwickshire, West Midlands
- G Radis Community Care (Helen Court) Good. Home care, Essex, East of England
- G Radis Community Care (Honey Tree Court) Good. Home care, Essex, East of England
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Radis Community Care (Gloucester) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Radis Community Care (Gloucester).
- When was Radis Community Care (Gloucester) last inspected?
- The Care Quality Commission's latest rating for Radis Community Care (Gloucester) was published on 22 October 2025.
- Who runs Radis Community Care (Gloucester)?
- Radis Community Care (Gloucester) is run by G P Homecare Limited. It runs 12 services in England, 1 of them in the South West.
- What is Radis Community Care (Gloucester)'s CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 October 2025.
Contact
- Phone
- 01452 305628
- Address
- Unit 22 The Steadings Business Centre, Maisemore, Gloucester, GL2 8EY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Flexicare Home Services UK Ltd (Outstanding, less than 0.1 miles away) and Flexicare Stroud Ltd (Outstanding, less than 0.1 miles away).
Nearest home care services:
- O Flexicare Home Services UK Ltd Outstanding, less than 0.1 miles away
- – Flexicare Newent and Ledbury Ltd Not yet rated, less than 0.1 miles away
- O Flexicare Stroud Ltd Outstanding, less than 0.1 miles away
- – Gloucestershire Community Support Services No overall rating, 0.3 miles away
- G BLACK & WHITE GROUP limited Good, 1.8 miles away