Quality Care Resourcing Ltd

This was the first inspection of the service since registration in September 2016. As a result of this inspection the service was rated as Good.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger adults with disabilities. CQC inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager in post. A registered manger is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of law; as does the provider. The registered manager was present during the inspection.

Procedures relating to safeguarding people from harm were in place. A member of care staff told us that they understood what to do to keep people safe from harm. Staff had training about the systems in place to protect people who could not make decisions and the legal requirements outlined in the Mental Capacity Act 2005.

The service operated safe staff recruitment procedures and ensured that all staff were suitable for the role before beginning any direct care work with people using the service.

Medicines were managed safely and the service had a detailed policy for managing, recording and auditing the safety and effectiveness of medicines management.

Risk assessments provided staff with guidance on how to mitigate people's individual personal risks. Risks had been clearly identified and risk reduction measures were identified and acted upon.

Staff were provided with a suitable induction as well as on-going regular training and supervision to support them in their role.

People were involved in planning their care and had regular reviews to gain their opinion on how things were. Care plans were person centred and included information on how people wanted their care to be delivered as well as their likes and dislikes.

People and their relatives were provided with information on how to make a complaint and their views were

obtained and acted upon. People were treated with dignity and respect and trusted the staff that supported them.

People who used the service, relatives and stakeholders had a range of opportunities to provide their views about the quality of the service and the provider monitored the performance of the service.

Further information is in the detailed findings below.

The five questions we ask about services and what we found