Your Life Care Solutions

The age group of the 18 people using the service, ranged between 18 – 29 years at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People were supported by staff who knew their needs well and had received training and understood how to report abuse. The provider took learning from any safeguarding incidents, to reduce the risk of it happening again. There were safe systems in place to ensure people received their medicines as prescribed.

There were suitable numbers of staff who had been recruited safely to meet people's contracted hours. The provider had assessed the risk to people associated with their care and support, including risks associated with their health and environment. Staff were knowledgeable about these risks and knew what to do to minimise risk, whilst promoting independence.

New staff received a comprehensive induction, which included getting to know the needs of the people they would be supporting. Systems were in place to ensure staff received ongoing training to keep their skills updated and reflected best practice. Staff felt well supported and benefited from having their own in-house trainer, who had an in-depth knowledge of the people they supported. This meant they could tailor the training to support people's individual needs.

Staff demonstrated a good insight into people's nutritional needs. People were supported to choose, shop and where possible, prepare their meals.

Management and staff we spoke with, were knowledgeable about people's care and support needs and what was important to them. We observed good, caring, person focused interaction from staff who were motivated and enjoyed their work, which enhanced people's wellbeing. It reflected what relatives and professionals told us, and our own observation. Staff respected people's privacy and encouraged independence.

Systems were in place to ensure people received a comprehensive assessment and person-centred support, as they made the transition from family carer/education to supported living. People's support plans provided staff clear with guidance on what was important to the person and the level of support they required to meet their holistic needs and goals. Staff were aware of people's individual communication needs, including the aids they used to support them in having a voice and making their needs known.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The provider and registered manager were aware of their responsibilities and acted on improvements they had identified through outcomes of safeguards, quality and safety audits. People, relatives and staff had a say in how the service was run and felt listened to. The leadership fostered an open and honest culture and were motivated in listening and acting on feedback to drive continual improvements. The provider worked well with external agencies and organisations to support people's health and wellbeing.