Essex Community Support & Enabling Service

People's experience of using this service: ● People and relatives were positive about the service provided. ● Staff supported people to keep safe, and acted when necessary to prevent any harm or abuse. ● Risks to people's health, safety and welfare were managed well. ● Safe recruitment practices were followed with enough staff to cover people's planned visits. ● People's care and support led to good outcomes. Staff were sufficiently trained and had the skills and knowledge to meet people's individual needs. ● People received care in a manner which was in accordance with the principles of the Mental Capacity Act 2005. ● Where required, people were supported with their dietary needs, to maintain good health and access healthcare services where needed. ● Staff had developed good relationships with people, treating them with kindness and compassion. They protected people's privacy and dignity and promoted their independence. ● Care plans were person centred and up to date. Staff were responsive in identifying and reviewing changes to meet people's needs. ● People's feedback was valued and used to improve the service. ● Complaints were managed in line with the provider's procedure. ● Systems to monitor the quality and safety of the service were effective.