SC Galaxy Care

The provider's recruitment policy and processes were used to employ experienced staff. Staff records contained pre-employment checks including the right to work in the UK to ensure people were cared for by suitable staff. Staff had sufficient training and support to help them carry out their jobs.

Each person had an assessment to identify risks to their health and wellbeing. A mitigation plan was in place to manage risks and staff had this guidance on how to support people safely.

Staff had ongoing training and implemented best practice to help them provide appropriate support to people and to report any concerns if these occurred. Support with meals was provided if this was part of their package of care. Health and social care professionals offered advice and assessments when changes in people's needs occurred.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to monitor the service, and to obtain feedback from people and staff.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection The last rating for this was rated good, (published, October 2018).