Pendle Support Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care Medicines were not always being managed safely. People's needs were assessed prior to them starting to use the service and care plans included people's goals and ambitions for the future. People were treated well, and their individuality was respected. Training completion rates were high. No one at this service was receiving end of life care. However, staff had not had training in this area. This was rectified during the inspection process.

Right Culture Governance systems were not always effective at improving the quality and safety of the service. Audits were either not in place or did not identify concerns found during the inspection process. Staff did not always attend regular meetings and supervision and felt there was a lack of communication between themselves

and the office. We made a recommendation about this. There was a complaints procedure in place and people felt comfortable raising concerns. The registered manager was described as approachable. Staff were aware of their safeguarding responsibilities and felt comfortable raising concerns. People's communication needs were considered.