Platinum Care 4U

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, five people were using the service, all of which were receiving support with personal care.

The registered manager carried out risk assessments to enable people to retain their independence and receive care with minimum risk to themselves or others. People were protected from the risks associated with the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's needs were assessed prior to them using the service. The provider had arrangements for the induction of new staff and provided regular training updates for existing staff. Staff were supported by the registered manager. People's healthcare needs were monitored and detailed in their care plans. People were supported to eat and drink in accordance with their care plan.

People told us staff were caring and always showed kindness and respect. People and where appropriate their relatives had been consulted about their care needs and were closely involved in their ongoing care and support. Staff respected people's privacy and dignity. Staff demonstrated a commitment to providing dignified and compassionate support. People were supported and encouraged to maintain and build their level of independence. People and their relatives had access to a complaint's procedure, if they wished to raise a concern.

The registered manager carried out a number of audits to check the quality and safety of the service. Spot checks were carried out to monitor staff performance. People were asked for their views and any suggestions were used to improve the service and make any necessary changes.