Pennine Homecare

Right Support: Model of Care and setting that maximises people's choice, control and independence

Medicines were being managed safely, individual and environmental risk assessments had been completed. Systems had been developed to ensure allegations of abuse and incidents and accidents were managed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had agreed to care and support and consent had been recorded. People's communication needs were met. Activities were provided when this was part of their care plan.

Right Care: Care is person-centred and promotes people's dignity, privacy and human rights

We have made a recommendation about recording that risks had been assessed in relation to staff recruitment. Sufficient staff were in place. People received good care and their individual needs were supported. Staff had undertaken relevant training to support people's individual care needs. Information about advocacy services was available to support people with important decisions. Relevant professionals were involved. Assessments of people's needs had been undertaken.

Care records contained information to support the delivery of care to people, the registered manager immediately reviewed and up dated 1 person's care plan to ensure it reflected their current needs.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

We made a recommendation in relation to ensuring notifications are submitted in a timely manner. People were confident in the knowledge and skills of the staff team. A system to deal with complaints was in place. Feedback was requested by the service. Staff were engaged and involved. We received very positive feedback about the registered manager and the management of the service.

Audits were being undertaken and the registered manager provided a copy of a recently completed staff file audit.