Domiciliary Home Care Services

People were supported by staff that knew them well and staff had consistent and manageable rotas. One person told us, "The punctuality is very good, and I know who to expect and when." Staff received thorough, up to date training and could access people's care plans easily. People were supported to attend their health appointments.

People commented how caring and respectful staff were and spoke highly of the care received. One person said, "They are very caring and keen to find out about what I like. They have a smashing personality and lift my spirits up." A relative said, "My (relative) really enjoys their company, I can't praise them enough."

People could give feedback about the care via surveys and regular visits from the registered manager. People commented how quickly any concerns raised were responded to. A relative said, "I'm very satisfied that they do all the duties and often offer extra support." Many staff could speak different languages to meet the needs of people that lived in the community.

People spoke highly of the registered manager and many said they would recommend the company to others. One person said, "If there are issues, the manager is quick to keep me in the loop'; and, 'Wow what a company." The registered manager involved people that used the service and staff in different ways and was committed to continuously improving the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People were supported to have maximum choice and control of their lives and staff

supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Staff worked hard to make sure that care was tailored to each person according to their likes and dislikes. Staff upheld people's dignity, privacy and human rights.

Right Culture: The registered managed led by example in establishing an ethos of inclusivity and empowerment. Staff encouraged people to be as independent as possible.