Home Instead (Calderdale & Spen Valley)

Staff were recruited safely, well trained, and the service aimed to make sure people had consistent staff providing their care.

People had good relationships with staff and were complimentary of the care and support they received. People said staff took time to support people to communicate their needs and respected people's privacy and dignity.

People were involved in development and review of their care plans to make sure the support they received met with their assessed needs in the way they preferred.

Staff were responsive to people's health needs and liaised with healthcare professionals as needed.

Systems were in place to learn from issues such as safeguarding concerns, accidents and complaints.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People had signed their consent to care plans and the process for making best interest decisions for people who lacked capacity were followed.

Robust systems were in place to gain the views of people using the service. Feedback from people was analysed and used to inform the review of the service.

The registered manager acknowledged that the process for managing complaints about the service would benefit from some improvements.

The registered manager provided people with leadership and promoted a supportive and inclusive team culture. People said they had confidence in the management of the service.

Rating at last inspection and update: The last rating for this service was requires improvement (published 03 October 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.