Passion for Support Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Assessments captured people's needs and choices and fed into care plans. People were supported with dignity to eat and drink. Any concerns with people's health were reported to the appropriate professional for further support. Staff received an appropriate induction and training to support their job role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were very caring, and people felt supported in a kind and dignified manner. People felt staff knew them well and they enjoyed staff's company and talking with them. Staff supported people to remain independent and people and relatives valued the help from the staff team which meant they could remain in their own home.

Care plans captured people's needs and reflected choices. Care plans were regularly reviewed, and people had been involved in developing their plans. Staff could describe how to support people and were able to read care plans and were updated with any changes. Complaints were listened to and responded to in a timely manner.

People and staff were complimentary of the registered manager and the management team. Staff felt well supported and enjoyed working for the provider and people felt they could make contact with the registered manager and be listened to. Audits were in place to monitor and improve the service. There were many compliments received by the service thanking the team for their excellent care and support.