Passion Care Staffing Northampton

People's experience of using this service: Medication administration records (MAR) were not always being used. We found that topical medicines were being applied to a person without appropriate recording systems being used.

Care was not always personalised. People told us that staff were frequently late in arriving to provide care. People said that staff did not always stay for the amount of time they should.

The provider had looked in to an electronic call monitoring system to monitor staff call times, but this had not been fully implemented at the time of inspection.

Audits did not always identify faults, such as MAR not being in place. Management staff were not always aware of staff being late to care calls as no system was in place to effectively monitor this.

People and relatives we spoke with told us they felt safe care was delivered by staff. Staff had a good understanding of safeguarding procedures and how to report abuse.

Risk assessments were in place to manage risks within people's lives. These assessments were reviewed and kept up to date.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out and staff were trained to support people effectively.

Staff were supervised and felt confident in their roles. When required, people were supported by staff to prepare food and had support with healthcare arrangements.

People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff treated people with kindness, dignity and respect and spent time getting to know them. People were supported in the least restrictive way possible.

People and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.

The registered manager was open and honest, and worked in partnership with outside agencies to improve

people's support when required.The service had a registered manager in place, and staff felt well supported by them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk