Ben Russell Carers Ltd
- Home care
- Registered since 2016
- Central Newcastle upon Tyne, Newcastle upon Tyne, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Newcastle upon Tyne are rated Good, like this one.
Ben Russell Carers Ltd: inspection record
Rated Good in February 2020.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Alpha Supported Living Ltd Not yet rated, less than 0.1 miles away
- O Longworth CMS Ltd Outstanding, less than 0.1 miles away
- G Newcastle Learning Disabilities Service. Good, 0.2 miles away
- G Aspire Supported Living Good, 0.2 miles away
- G Be Caring Newcastle Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's inspection report published 29 February 2020. Quoted under the Open Government Licence.
The person received effective care and consistent support from a small staff team with the skills to meet their complex needs. Staff continually monitored the person's health and wellbeing and worked with other professionals to make sure the person received the treatment they required. They were committed to providing a service which put the person at the heart of everything they did and clearly demonstrated that they had built a very positive relationship with the person and saw them as their equal.
Read the rest of CQC's summary
The staff team were exceptionally compassionate and knew the person extremely well and had built very strong and trusting relationships. They Staff were always willing to go 'above and beyond' if needed. Staff ensured the person was involved in all decision making and enabled the person to be as independent as possible. The person used an alphabet board to communicate which enabled them to express their views. Care was organised around their wishes and preferences. Support plans were very detailed on the computerised system and gave staff detailed information about the person's complex needs, likes and dislikes.
The person was supported by staff to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person was protected from abuse by staff who were aware of the different types of abuse and were confident if they raised a concern action would be taken. Medicines were safely managed. There were two staff allocated on duty throughout the day and night which was sufficient to meet the person's needs. The registered manager and staff delivered care to the highest standards, often undertaking additional tasks to ensure the person was protected and had a good quality of life.
The registered manager had been working with the person for 20 years. They knew the person they supported very well and was a very strong advocate for them to ensure their human rights were upheld.
The registered manager and provider's nominated individual had systems in place to monitor quality and identify where improvements needed to be made. Staff said the registered manager and the provider's nominated individual were very open and approachable which enabled them to discuss issues or seek advice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lora Gosling
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 29 February 2020. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ben Russell Carers Limited
- Ownership type
- Organisation
- Companies House number
- 05986401 (opens Companies House)
Getting help from Newcastle City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Newcastle City Council
- Ask for a care needs assessment
- Phone: 0191 278 7878 (ask for Adult Social CarePoint), Monday to Friday, 8am to 5pm
- Support for carers
- Paying for care: Newcastle City Council
Checked on the council's website, November 2026.
Common questions
- Does Ben Russell Carers Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ben Russell Carers Ltd.
- When was Ben Russell Carers Ltd last inspected?
- The Care Quality Commission's latest rating for Ben Russell Carers Ltd was published on 29 February 2020.
- Who runs Ben Russell Carers Ltd?
- Ben Russell Carers Ltd is run by Ben Russell Carers Limited.
- What is Ben Russell Carers Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 February 2020.
Contact
- Phone
- 01395 741532
- Address
- City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA Map (opens Google Maps)
Compare nearby
- – Alpha Supported Living Ltd Not yet rated, less than 0.1 miles away
- O Longworth CMS Ltd Outstanding, less than 0.1 miles away
- G Newcastle Learning Disabilities Service. Good, 0.2 miles away
- G Aspire Supported Living Good, 0.2 miles away
- G Be Caring Newcastle Good, 0.5 miles away