Quay Care (Poole) Limited
- Home care
- Dementia care
- Registered since 2016
- Poole, Bournemouth, Christchurch and Poole, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
75 of 82
rated home care services in Bournemouth, Christchurch and Poole are rated Good, like this one.
Quay Care (Poole) Limited: inspection record
Rated Good in November 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Agincare UK Poole Good, less than 0.1 miles away
- G Eleanor Nursing & Social Care Ltd - Poole Office Good, less than 0.1 miles away
- G Your Life (Poole) Good, 0.2 miles away
- G Maidment Court Good, 0.3 miles away
- – Lewis-Manning Hospice Care No overall rating, 0.3 miles away
See all home care services in Bournemouth, Christchurch and Poole
About the service
From the Care Quality Commission's inspection report published 11 November 2022. Quoted under the Open Government Licence.
Quay Care (Poole) Limited is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. At the time of this inspection eight people were receiving the regulated activity of personal care from the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People's care plans were detailed and kept up to date to which meant they received effective care and support.
Read the rest of CQC's summary
People and their relatives felt safe with the care staff who visited them. One relative told us their loved one, "Was treated with kindness and with proper care." People received support from a small team of care staff who knew their care needs and preferences well. People receiving a service and their relatives described the care staff as, "Like family".
The service was well led with a focus on the recruitment, training and development of staff to ensure people received a safe, caring and responsive service.
People were protected from abuse and avoidable harm. Staff were confident any concerns of abuse or neglect reported would be responded to by the management team. Staff told us they felt their own well- being needs were supported.
People using the service were supported safely and any risks identified were assessed and could be mitigated. Where people were supported to eat and drink this was done safely. Medicines were managed safely. People were supported to take their medicines by trained and competency checked staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were referred to health and social care professionals to be assessed for any equipment needed to help promote their independence in their own home.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 11 November 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Quay Care (Poole) Limited
- Ownership type
- Organisation
- Companies House number
- 09881280 (opens Companies House)
Getting help from BCP Council (Bournemouth, Christchurch and Poole Council)
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at BCP Council (Bournemouth, Christchurch and Poole Council)
- Ask for a care needs assessment
- Phone: 01202 123 654, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: BCP Council (Bournemouth, Christchurch and Poole Council)
Checked on the council's website, November 2026.
Common questions
- Does Quay Care (Poole) Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Quay Care (Poole) Limited.
- When was Quay Care (Poole) Limited last inspected?
- The Care Quality Commission's latest rating for Quay Care (Poole) Limited was published on 11 November 2022.
- Who runs Quay Care (Poole) Limited?
- Quay Care (Poole) Limited is run by Quay Care (Poole) Limited.
- What is Quay Care (Poole) Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 November 2022.
Contact
- Phone
- 01202 671999
- Address
- 54 Parkstone Road, Poole, BH15 2PG Map (opens Google Maps)
Compare nearby
- G Agincare UK Poole Good, less than 0.1 miles away
- G Eleanor Nursing & Social Care Ltd - Poole Office Good, less than 0.1 miles away
- G Your Life (Poole) Good, 0.2 miles away
- G Maidment Court Good, 0.3 miles away
- – Lewis-Manning Hospice Care No overall rating, 0.3 miles away
See all home care services in Bournemouth, Christchurch and Poole