CSK Support 24 Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

There was no clear management oversight in place for when the registered manager was absent.

The provider had an on-call system. This is an emergency contact line to be used during out of office hours. However, we found that the on-call system was not effective. Staff did not use the protocol in place and gained contact with the manager outside of the protocol.

We found staff were trained and skilled and demonstrated an understanding of people's care needs. However, we did identify a gap in the training provided, this being around end-of-life care.

The provider had a system in place to monitor and respond to complaints received. The registered manager showed where they had learnt for the future.

Staff had regular supervision. We also saw that staff received regular team meetings, these included communicating current information and involving staff around any changes or improvements to the care provided.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not support anyone with a learning disability or an autistic person.