Phemacare Ltd

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

The provider had not followed their own policy in the administration of medication. When people required creams to be applied detailed records for staff to follow were not in place.

Staff adhered to infection control procedures and protected people from the risk of infection. Staff had completed safeguarding training and felt able to raise concerns; however, we found some staff required improved knowledge in safeguarding adults' procedures.

Checks and audits in place had failed to identify the areas for improvement found at this inspection including safe recruitment processes, care planning and risk assessments and medication records. The provider also needed to establish an audit system to monitor calls times and call duration to ensure people were receiving their assessed and required care.

The provider had not completed the last two Provider Information Returns (PIRs). This is information providers are required to send us annually with key information about the service, what it does well and improvements they plan to make.

People we spoke with said staff provided good care and staff working for the provider told us they felt supported.

The provider took immediate action in response to some of the areas we identified as requiring improvement and planned to take further action following the inspection.