Solution2care Services Limited

Right Care: People's care records showed varying levels of detail about their cultural needs, some contained basic details, some contained more information about people's needs. At our last inspection, 2 people we spoke with did not know they had care plans. At this inspection we found steps had been taken to address this. People who could not read their care plans had the option of having them read out to them. Staff received training in safeguarding adults and children and policies and procedures were in place. Systems to safeguard people from the risk of harm were improved but had not enabled the management team to identify the need to escalate 1 safeguarding concern to the local authority safeguarding team.

Right Culture: Systems to investigate and analyse incidents were much improved but still required further improvement to ensure safeguarding concerns were fully explored and responded to appropriately. This meant people were benefitting from better protection from harm, but there was still risk not all incidents would be investigated and shared appropriately. Systems to ensure risk assessments were robust had not identified some areas where guidance for staff was insufficient. In some care files guidance for staff was improved, showing

improvement of care files was a work in progress. People and relatives told us they knew how to make complaints and share concerns. We found that recording, investigating, and learning from complaints and concerns was much improved. This meant people and relatives felt they were listened to and had more confidence concerns would be addressed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.