Sandwell Community Caring Trust
- Home care
- Registered since 2010
- Smethwick, Sandwell, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
13 of 49
rated home care services in Sandwell are rated Requires improvement, like this one.
Sandwell Community Caring Trust: inspection record
Rated Requires improvement in March 2022, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Three Sisters Community Care LLP (Good, 0.3 miles away) and Home Heroes (Good, 0.8 miles away).
Nearest home care services:
- – Great Care Health Services No overall rating, less than 0.1 miles away
- RI Phemacare Ltd Requires improvement, 0.1 miles away
- G Three Sisters Community Care LLP Good, 0.3 miles away
- RI Solution2care Services Limited Requires improvement, 0.6 miles away
- – Hamilton Wellness Not yet rated, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 12 March 2022. Quoted under the Open Government Licence.
Sandwell Community Care Trust is located in West Bromwich in the West Midlands. It is a charity run trust and supports people who live in their own home. It is registered to provide personal care to people who have a learning disability and autistic people. At the time of the inspection Sandwell Community Care Trust provided support to 150 people.
What inspectors found
Right Support The service had not always supported people in a safe way when staff tested positive for COVID-19. On two occasions staff who had tested positive for COVID-19 had isolated with people in their own homes. One staff member had isolated with a person who had recently tested positive for COVID-19 and another staff member with a person who was displaying symptoms of COVID-19. Although the provider had completed a risk assessment and made a best interest decision this meant staff were working without a break and everything possible had not been done to minimise the risk of infection. This increased the risk to people of receiving unsafe care. When we discussed our concerns, the management team gave us assurances this would not happen again.
Read the rest of CQC's summary
People were supported by staff to pursue their interests. Lots of people and relatives told us about holidays they had been on and activities they carried out. One person told us, "I go line dancing, Zumba, swimming, bingo, yoga and walks." Another person liked technology and enjoyed going on their iPad and laptop. We observed staff helping them to update their laptop after they had been having difficulties so they could use it again.
Right Care People's care, treatment and support plans did not always accurately reflect their needs. In some people's care plans, there was different guidance for staff on how to support people, and it wasn't clear which one was the correct one. However, staff did know people's needs well.
People received personalised care and staff understood and responded to people's individual needs. People and most relatives spoke very highly of the support received, their comments included, "They make me feel everything is in hand," "Couldn't wish for better care and service" and "I would give 10 out of 10 as it's what I need to live a full life."
Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People and most relatives told us they felt safe.
Right culture The management team were making changes to ensure they were a reflective organisation with a learning culture to ensure people received good quality care and support. This culture needed to be further embedded to ensure they reflected on decisions and involved other professionals as appropriate.
Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff listened to people and supported them to do the things they liked to do. People told us about different activities and holidays they had undertaken supported by staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- Safe was rated Requires improvement on 12 March 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 March 2022. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
Registration details
- Registered manager
- Tracey Hickman
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Learning disabilities or autistic spectrum disorder, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 12 March 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 3286106 (opens Companies House)
- Charity number
- 1086162
The Sandwell Community Caring Trust runs 5 services, all in the West Midlands. 3 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by The Sandwell Community Caring Trust
- G Abberley House Good. Care home, Sandwell
- G Hall Green Care Home Good. Care home, Sandwell
- G Pedmore House Good. Care home, Sandwell
- RI Allerton Court Requires improvement. Care home, Sandwell
Getting help from Sandwell Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Sandwell Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 569 7474 (option 4), Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm
- Support for carers
- Paying for care: Sandwell Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Sandwell Community Caring Trust provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sandwell Community Caring Trust.
- When was Sandwell Community Caring Trust last inspected?
- The Care Quality Commission's latest rating for Sandwell Community Caring Trust was published on 12 March 2022.
- Who runs Sandwell Community Caring Trust?
- Sandwell Community Caring Trust is run by The Sandwell Community Caring Trust. It runs 5 services, all in the West Midlands.
- What is Sandwell Community Caring Trust's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 March 2022.
Contact
- Phone
- 0121 553 2722
- Address
- Trigate office, 210-222, Hagley Road West, Oldbury, B68 0NP Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Three Sisters Community Care LLP (Good, 0.3 miles away) and Home Heroes (Good, 0.8 miles away).
Nearest home care services:
- – Great Care Health Services No overall rating, less than 0.1 miles away
- RI Phemacare Ltd Requires improvement, 0.1 miles away
- G Three Sisters Community Care LLP Good, 0.3 miles away
- RI Solution2care Services Limited Requires improvement, 0.6 miles away
- – Hamilton Wellness Not yet rated, 0.7 miles away