Pedmore House

We found the following examples of good practice.

The provider was following best practice guidelines in ensuring visitors to the home did not introduce or spread COVID-19. Due to a recent outbreak, visitors were not allowed to enter the home unless this was due to exceptional circumstances. In these cases, a separate entrance was used to minimise the risk of spreading infection.

Staff were adhering to Personal Protective Equipment (PPE) guidelines and extra PPE locations had been set up near to people's' rooms. Where social distancing could not be maintained, staff took extra precautions through the use of PPE and handwashing to minimise the spread of infection.

The provider had ensured that all staff had received a personal COVID-19 risk assessment and conversations about their wellbeing were held regularly . A munication app had been set up for the staff to liaise regularly and to share updates.

Due to the outbreak of COVID-19 at the home, people had been isolated in their rooms. Observational records were put on each bedroom door to ensure staff were aware of when each person had been seen and the reason for entering the room.

The five questions we ask about services and what we found