Ashgrove Nursing Home

The home accommodates people across 2 separate areas, each of which has separate adapted facilities. One of the areas specialises in providing care to people living with dementia and the other specialises in nursing care and offers support to people leaving hospital.

There was an on-going improvement plan to address environmental concerns in relation to infection prevention and control. Governance systems were not always effective in identifying the concerns we found during the inspection in relation to medicines.

People felt safe. Staff knew how to identify and report concerns for people's safely and wellbeing. Risks were assessed and managed by staff who knew people's needs. There were enough staff to support people safely and staff had been safely recruited. Where things had gone wrong the management team responded and took learning from events to improve future care.

People's needs had been assessed and plans developed to ensure staff understood how to support them as individuals. Staff received training relevant to their role and felt supported by the management team. People were supported with eating and drinking to maintain their health and staff worked in partnership with healthcare professionals to ensure people's needs were met.

Staff sought people's consent before providing care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion by a staff team who knew them well. Staff promoted people's independence and encouraged them to make decisions for themselves.

People's care was responsive to their changing needs. Information about changes to people's care was shared with staff so they could provide consistent, timely care and support. People's communication needs were considered and they were supported to spend time both alone and with others enjoying activities and interests. People and relatives knew how to raise concerns about their care and there was a system in place

for the management of complaints.

With the exception of medicines, audits used to monitor the quality of care provided were effective and identified areas of improvement. These were then actioned to ensure lessons were learned and improvements were made. People, relatives and staff felt able to offer feedback about their experiences and spoke positively about the management team. The staff team worked in partnership with other professionals to meet people's needs and improve the quality of care people received.