Ashbourne Quality Care Ltd

There were enough staff to effectively meet the current packages of care for people's needs. People were supported by staff who had the knowledge and skills to ensure they were safe from harm. Risk assessments had been completed, to assess and reduce any risks associated with the required support.

People were supported by a regular team of care staff, people said they usually received their calls on time. When people required assistance to eat or drink, the provider ensured this was planned to meet their preferences and their current assessed need. People had support when required, to liaise with healthcare professionals to ensure they remained well.

People had developed caring relationships with staff, and people told us they treated them with respect. People were appreciative and spoke fondly of staff who provided their care.

The provider had developed good working relationships with other health and social care professionals to support the needs of people using the service.

There were systems in place to support and drive improvements. People were involved in their care and were asked for feedback to support the development of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Ashbourne Quality Care Ltd on our website at www.cqc.org.uk

Rating at last inspection and update The last rating for this service was requires improvement (published 18 February 2020) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. The overall rating has changed from Requires Improvement to Good. This is based at the findings on this inspection.