Gutu Mirror Limited

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our visit two people were receiving the regulated activity, personal care.

People's needs had been assessed prior to their care and support package commencing. This made sure the staff team could meet their needs. Staff had received an induction when they first joined the service and were working through the provider/registered managers training programme. People's dietary requirements had been assessed during the assessment process and staff made sure people had the fluids they needed to keep them well. Staff were observant regarding people's health and wellbeing and told us they would not hesitate to report any changes to the provider/registered manager, so they could refer them the relevant healthcare professionals.

Staff were kind, caring and respectful. They supported people to make decisions about their care and always obtained their permission before supporting them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had been involved in developing their plans of care with the support of their relatives. Plans of care included their personal preferences and how they wished their care and support to be provided. People were provided with a copy of the provider/registered managers complaints policy and this included details of who to contact if they were ever unhappy with the service provided. People's wishes at the end of their life had been explored and recorded in their plan of care.

Staff felt supported by the provider/registered manager. People, their relatives and staff were involved in how the service was run using surveys and day to day conversations. Auditing systems were being

developed to enable the provider/registered manager to monitor the service being provided. They worked in partnership with others to make sure people received safe care and support.