Consummate Care Ltd

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People received personalised care and support from dedicated staff who had formed positive, close relationships with them. With the right support people flourished in aspects of their lives, growing in self-confidence, developing skills and being enabled to maximise opportunities that would not otherwise be available to them. People were supported to achieve their aspirations. People were supported holistically and enabled to access specialist health and social care support when this was needed. People played an active role in maintaining and improving their health and wellbeing.

People were supported to have autonomy, choice and control of their lives, staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People being supported by Consummate Care were given care and support which promoted their dignity, privacy and human rights. People were supported to develop skills and independence, from completing their own personal care to learning household tasks. People received care and support from exceptionally kind and compassionate staff. Staff were extremely vigilant, responded to people's individual needs and focused upon supporting them to achieve a full and enriching quality of life.

Right Culture: There was an embedded culture of people being at the heart of the service. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive lives. People received support based on transparency, respect and inclusivity. The registered manager and staff worked hard to instil a culture of care and good teamwork. Staff valued and promoted people's individuality, protected their rights and enabled them to develop and flourish.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk