Ash Tree Homecare Limited
- Home care
- Dementia care
- Registered since 2016
- Strood, Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Requires improvement to Good.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
25 of 42
rated home care services in Medway are rated Good, like this one.
Ash Tree Homecare Limited: inspection record
Rated Good in November 2019, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Independent Care and Support Limited Requires improvement, less than 0.1 miles away
- – Primrose Community Healthcare Limited Office Not yet rated, 0.1 miles away
- G Cathrolls' UK Limited Good, 0.2 miles away
- – J.C Michael Groups Ltd Medway Not yet rated, 0.4 miles away
- G Anchor Domiciliary Care Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 22 November 2019. Quoted under the Open Government Licence.
Ash Tree Homecare is a domiciliary agency providing care to people in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 25 people were receiving personal care.
What inspectors found
People told us they felt safe using the service. They were protected from abuse, discrimination and avoidable harm by staff who understood their responsibilities to help people stay safe. Risks to people were assessed, monitored and reviewed and measures were taken to reduce risks to people's health and well- being. People were supported by staff who had been recruited safely. People told us staff arrived on time and stayed the right length of time.
Read the rest of CQC's summary
People's feedback about the service was positive. They felt staff knew them well and understood how they preferred to be supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There were effective systems to refer people to health care professionals when needed. Staff identified when people's health was deteriorating and acted quickly to make sure they received the support they needed.
People were treated with kindness and compassion. People's feedback demonstrated they had built strong, trusting relationships with staff. They were consistently positive about the caring nature of staff. People felt they staff were knowledgeable and said they were treated respectfully, and their privacy and dignity were maintained.
People and their loved ones were involved in the planning, managing and reviewing of their care and support. People felt confident to raise any concerns with staff and said they had no complaints.
People, staff and health care professionals felt the service was well-led. The registered manager welcomed feedback to enable them to continue to drive improvements. There were effective checks and audits. When shortfalls were identified, action was taken to reduce the risk of it happening again.
Questions to ask the service
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Katherine Byrne
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 22 November 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ash Tree Homecare Limited
- Ownership type
- Organisation
- Companies House number
- 10007906 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Ash Tree Homecare Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ash Tree Homecare Limited.
- When was Ash Tree Homecare Limited last inspected?
- The Care Quality Commission's latest rating for Ash Tree Homecare Limited was published on 22 November 2019.
- Who runs Ash Tree Homecare Limited?
- Ash Tree Homecare Limited is run by Ash Tree Homecare Limited.
- What is Ash Tree Homecare Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 November 2019.
Contact
- Phone
- 01634 716625
- Address
- Unit C3, Knights Park Industrial Estate, Knight Road, Rochester, ME2 2LS Map (opens Google Maps)
Compare nearby
- RI Independent Care and Support Limited Requires improvement, less than 0.1 miles away
- – Primrose Community Healthcare Limited Office Not yet rated, 0.1 miles away
- G Cathrolls' UK Limited Good, 0.2 miles away
- – J.C Michael Groups Ltd Medway Not yet rated, 0.4 miles away
- G Anchor Domiciliary Care Good, 0.5 miles away