Cathrolls' UK Limited
- Home care
- Dementia care
- Registered since 2020
- Strood, Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
16 months
since the latest rating was published.
25 of 42
rated home care services in Medway are rated Good, like this one.
Cathrolls' UK Limited: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Primrose Community Healthcare Limited Office Not yet rated, 0.1 miles away
- – J.C Michael Groups Ltd Medway Not yet rated, 0.2 miles away
- G Anchor Domiciliary Care Good, 0.2 miles away
- – Initjames Limited Not yet rated, 0.2 miles away
- G Ash Tree Homecare Limited Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 June 2025 (assessment visit 9 April 2025). Quoted under the Open Government Licence.
We carried out this comprehensive assessment between 15 April 2025 and 02 May 2025. This was the first assessment/inspection of the service since it registered with CQC. We looked at how Cathrolls’ UK Limited assessed people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. Cathrolls’ UK Limited is a domiciliary care service providing personal care to people in their own homes in the community. At the time of our inspection there were 2 people using the service who required support with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service provides support to older people, people living with dementia, people with physical disabilities and people with a sensory impairment. We spoke with 2 people, 1 relative and 4 staff including the registered manager and nominated individual during the assessment. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were protected from avoidable harm because risk assessments were in place however, these were not always clear, comprehensive and up to date. The management team updated these during the assessment to ensure staff had updated information about providing safe care and support. Staff were not always recruited safely as the provider had not explored their full employment history. However, the provider had carried out relevant checks and gained references before staff started as well as carrying out home office right to work in the UK checks which mitigated the risk. The provider had systems and processes in place to understand the diverse health and care needs of people receiving a service. Systems and processes to audit and check the service were in place, however these were not always robust. We identified shortfalls in record keeping which had the potential to cause impact as the service expands. We discussed these with the provider who agreed that improvements were required. They amended some records during the assessment. Staff felt communication was effective. Staff were supported through training; some additional training was required to ensure staff had all the training they needed. Staff had been adequately deployed at times that met people’s needs, they had sufficient travel time between people they supported. People and relatives were treated with respect and kindness.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Pius Badejo
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Cathrolls' UK Limited
- Ownership type
- Organisation
- Companies House number
- 08258194 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Cathrolls' UK Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Cathrolls' UK Limited.
- When was Cathrolls' UK Limited last inspected?
- The Care Quality Commission's latest rating for Cathrolls' UK Limited was published on 16 June 2025.
- Who runs Cathrolls' UK Limited?
- Cathrolls' UK Limited is run by Cathrolls' UK Limited.
- What is Cathrolls' UK Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 June 2025.
Contact
- Phone
- 01634 753252
- Address
- Unit 2, Tannery Court Business Centre, Knight Road, Strood, Rochester, ME2 2JH Map (opens Google Maps)
Compare nearby
- – Primrose Community Healthcare Limited Office Not yet rated, 0.1 miles away
- – J.C Michael Groups Ltd Medway Not yet rated, 0.2 miles away
- G Anchor Domiciliary Care Good, 0.2 miles away
- – Initjames Limited Not yet rated, 0.2 miles away
- G Ash Tree Homecare Limited Good, 0.2 miles away