SJW The Wright Care

People's experience of using this service: The management team and staff were outstanding at caring and this was evident in the whole ethos of the organisation.

People received high quality person-centred care from staff who knew people exceptionally well. We received numerous accounts of how staff had gone above and beyond in their caring role.

The provider was especially flexible in meeting people's rapidly changing needs to ensure they remained in their homes rather than in health or social care settings. The service ensured people's families were supported too and feedback from them was very moving. Care plans were superbly written and ensured people received care and support exactly as they wished.

The service had developed excellent relationships with a wide range of community partners from the fire service to local charities and they played a very active role in ensuring older people were a valued part of their community.

People and staff told us they felt safe at the service. People received support to take their medicines safely. Risks to people's well-being were recorded and updated when their circumstances changed. Staffing was provided at safe levels that enabled people to go out and access the community when they chose to with support.

People's rights to make their own decisions were respected. People were supported to access healthcare services if needed. Staff received training according to their preferred learning style and appropriate skills and knowledge to deliver care and support in a person-centred way.

The service had a management team who had a clear vision about the person-centred care they wanted to provide. The service had a number of quality assurance systems in place and there was a focus on continuous development.