Holy Spirit Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Accidents and incidents were recorded; however, there was little of evidence of reflective practice taking place to reduce the risk of recurrence.

Recognised best practice standards and guidance had not been used to assist with the forming of care plans nor to assist with acting on the risks to people's health and safety.

We have made a recommendation to the provider about how to make improvements in this area.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, the policies and systems in the service did not support this practice. Care plans identified people who were living with dementia. There was little evidence of the Mental Capacity Act 2005 being used to determine if decisions had been made for them in their best interest and supporting their rights.

We have made a recommendation to the provider about how to make improvements in this area.

People received support with their meals; however, robust care planning and risk assessment regarding the requirement for good nutritional health was limited.

There were enough staff in place to meet people's care needs. Staff were recruited safely. Robust infection control and COVID-19 policies meant the risk of the spread of infection was reduced.

People praised the quality of the care they received. They found staff to be kind, caring and considerate.

Staff provided people with dignified care that respected their privacy. Care was person-centred and people praised the way staff cared for them in their preferred way. Complaints were handled in accordance with the provider's complaints policy.

People, relatives and staff praised the registered manager; they found her to be approachable, considerate and understanding. People told us they would recommend this service to others.